Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refund requests will only be considered under the following conditions:

• The transaction failed due to technical errors on our platform (e.g., funds were not credited to your account).
• A duplicate payment was made for the same transaction.
• Unauthorized transactions caused by verifiable platform security breaches.

We do not provide refunds for:

• Voluntary customer errors, such as incorrect wallet addresses or amounts.
• Market fluctuations in cryptocurrency value.
• Completed transactions where services or products have already been delivered.

3. Refund Process

To request a refund, you must follow these steps:

1. Contact Support: Submit your refund request to our Customer Support Team at [Insert Contact Email/Support Link] within [X days] of the transaction. Include the following details:
   • Transaction ID
   • Date and time of the transaction
   • Amount involved
   • Reason for the refund request
   • Supporting documentation (e.g., screenshots or wallet details)
2. Verification Process: Our team will verify the transaction details and review the reason for the refund request. We may require additional information to complete the verification process.
3. Decision Notification: Upon verification, we will notify you of the outcome of your refund request within [X days]. If your request is approved, the refund will be processed as detailed below.

4. Refund Methods

• For BTC or USDT refunds, the cryptocurrency will be returned to the original wallet address used for the transaction. Ensure that you provide an accurate wallet address for refunds.
• Refunds are calculated based on the equivalent fiat value (e.g., USD, EUR) of the cryptocurrency at the time of the transaction. Due to market volatility, any changes in value are not eligible for compensation.

5. Transaction Fees

Refunds are subject to applicable transaction fees, including:

• Blockchain network fees (miners’ fees), which are non-refundable.
• Administrative fees of [Insert Percentage] to cover processing costs.

The exact refund amount will be communicated before processing.

6. Chargebacks

Chargebacks initiated through credit card processors or bank institutions for cryptocurrency transactions may result in the suspension or termination of your account. We reserve the right to dispute any fraudulent chargeback claims.

7. Fraud Prevention

We take a firm stance against fraudulent activities. Any attempt to exploit the refund process for illegitimate purposes will result in immediate account suspension and may lead to legal action.

8. Customer Responsibilities

• Double-check all details before initiating any cryptocurrency transaction. This includes wallet addresses, transaction amounts, and network selections.
• Acknowledge that refunds may take time to process due to the verification steps involved.
• Understand that cryptocurrency values are highly volatile, and refunds will not account for changes in value after the transaction.

9. Limitations of Liability

While we strive to provide accurate and reliable services, we are not liable for:

• Errors caused by third-party wallet providers or payment processors.
• Losses resulting from unauthorized access to your wallet

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Partners

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Our Partners

Coinbase.com

Crypto.com

Crunchbase.com